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Frequently Asked Questions

To make shopping on our website as easy as possible for you, we put together all the important information concerning your order from

How much will shipping cost?

Please read more about our shipping costs here.

Which payment methods do you accept?

You have the choice between Wire-Transfer (IBAN / BIC), PayPal, or Credit-Card (VISA / MASTER).

Where do I wire the money to?

Our international bank information:
BIC: OLBODEH2, IBAN: DE67280200503001202504

Please enter your order number as the transfer reason.

Do you deliver outside the European Union?

Yes! Export is possible to nearly every country. Feel free to contact us!

How can I get in touch with you?

Our customer service representatives are available for you during workdays from 10am - 5pm. You may contact us via eMail, via telephone under +49-700-APENDICS (27363427) or through our contact form.